Author Archives: Clive Andrews

Letting go of Twitter’s other big number. And learning to listen.

This is repost of something I blogged about while working with NixonMcInnes. Though I wrote this a while ago, my advice still stands… ___________________ Here’s a familiar conversation: A client (or prospective client) tells me they want more followers for … Continue reading

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Hear and now: social media listening for operational decision-making

This is a repost of something I originally wrote on the NixonMcInnes site during my time there, explaining the benefits of really getting stuck into social media listening, whether working in the rail industry or elsewhere. Give me a shout … Continue reading

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Quick thinking in customer service – the community behaviour matrix 

This is re-post of an old post I contributed to the NixonMcInnes blog during my time there. It describes a tool I developed to help community managers to manage diverse kinds of social conversation. Though it’s evolved a little, I still … Continue reading

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Four things I’ll be watching on Twitter as Virgin takes to the east coast

As I write this, we’re just a few hours away from a significant moment in the UK’s rail industry: Day One of the new Virgin Trains East Coast operation – returning the King’s Cross to Edinburgh (and beyond) route to … Continue reading

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Vancouver – #whyYVR

Virgin Atlantic are beginning flights from Heathrow to Vancouver, and they’re asking who wants the final seat on the first flight.

I do. And here’s why…

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Review: Exposure Joystick light

£148.50 – Serious off-road-capable lights no longer have to involve bulky external batteries and huge expense. Needing something compact to augment my ageing handlebar-mounted halogens, I decided to try out a Joystick  – one of Exposure’s smaller lights. The … Continue reading

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There is nothing left to Like

We all know the word ‘like’ has changed its meaning. Ever since Facebook allowed us to ‘Like’ an update, photo or link from a friend, ‘like’ has come to mean ‘agree’, ‘acknowledge’ or ‘appreciate’. Where Facebook users used to reply … Continue reading

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One of those ‘This is what the internet was made for’ moments.

Here’s something that made me smile: Frank Turner, currently one of my favourite musicians, mentions on Twitter that he’s about to play a free gig in Winterthur, Switzerland later in the day. My friends Rebecca and Simon live in Winterthur, … Continue reading

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Thank Martin for Picr: making it easier to share images from a Flickr set

I’m a big fan of Flickr. It has so many features, such functionality and such a network of communities that, in addition to using it for my own personal photos, I use Flickr for work-related projects. If I have a … Continue reading

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Do some cycle road markings do more harm than good?

All over the UK, local authorities spend money and effort improving conditions for cyclists in a bid to encourage the use of bikes. Wherever we see painted cycle markings on the road surface, we get the feeling that something positive … Continue reading

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