Author Archives: Clive Andrews

About Clive Andrews

- digital and social - - training and consultancy -

Letting go of Twitter’s other big number. And learning to listen.

This is repost of something I blogged about while working with NixonMcInnes. Though I wrote this a while ago, my advice still stands… ___________________ Here’s a familiar conversation: A client (or prospective client) tells me they want more followers for … Continue reading

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Hear and now: social media listening for operational decision-making

This is a repost of something I originally wrote on the NixonMcInnes site during my time there, explaining the benefits of really getting stuck into social media listening, whether working in the rail industry or elsewhere. Give me a shout … Continue reading

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Quick thinking in customer service – the community behaviour matrix 

This is re-post of an old post I contributed to the NixonMcInnes blog during my time there. It describes a tool I developed to help community managers to manage diverse kinds of social conversation. Though it’s evolved a little, I still … Continue reading

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Four things I’ll be watching on Twitter as Virgin takes to the east coast

As I write this, we’re just a few hours away from a significant moment in the UK’s rail industry: Day One of the new Virgin Trains East Coast operation – returning the King’s Cross to Edinburgh (and beyond) route to … Continue reading

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Vancouver – #whyYVR

http://www.youtube.com/watch?v=MP6BdizFYro

Virgin Atlantic are beginning flights from Heathrow to Vancouver, and they’re asking who wants the final seat on the first flight.

I do. And here’s why…

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Review: Exposure Joystick light

£148.50 – http://www.wiggle.co.uk Serious off-road-capable lights no longer have to involve bulky external batteries and huge expense. Needing something compact to augment my ageing handlebar-mounted halogens, I decided to try out a Joystick  – one of Exposure’s smaller lights. The … Continue reading

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There is nothing left to Like

We all know the word ‘like’ has changed its meaning. Ever since Facebook allowed us to ‘Like’ an update, photo or link from a friend, ‘like’ has come to mean ‘agree’, ‘acknowledge’ or ‘appreciate’. Where Facebook users used to reply … Continue reading

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